Refund policy

Return & Refund Policy for TB Garden Center

Thank you for choosing TB Garden Center. We are committed to ensuring the satisfaction of our customers. Below is our return and refund policy to help you understand our procedures and requirements.

1. Live Plants and Products:

a. Non-Returnable: Due to the delicate nature of live plants and to maintain the highest quality standards, all live products are non-returnable and non-refundable. We encourage our customers to choose carefully before purchasing live items.

b. Damaged or Defective Items: If you receive a live product that is damaged or defective upon arrival, please notify us within 48 hours of delivery with photos of the damage. Depending on the situation, we may offer a replacement or store credit.

2. Non-Live Products:

a. Return Period: Non-live products can be returned within 30 days of the delivery date.

b. Condition: Items must be unused, in the same condition received, and in the original packaging.

c. Refunds: Upon inspection and approval, a refund will be processed in the original method of payment.

d. Shipping: The customer is responsible for return shipping costs. Original shipping costs are non-refundable.

3. Exceptions:

a. Sale Items: Only regular-priced items are refundable. Sale items are non-refundable but can be exchanged.

4. How to Return Your Product:

a. Notification: Before returning any items, please contact our customer service detailing the reason for your return.

b. Shipping: Send your item to TB Garden Center, 11 Lupine Road, Andover, MA. Include a copy of the original invoice or order number.

5. Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account or credit card statement first. Then contact your bank or credit card company; it may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact our customer service at 978-296-5290.

6. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange a non-live product, please contact our customer service at 978-296-5290 first.

7. Questions & Concerns:

For any further questions or concerns related to returns and refunds, please call us at 978-296-5290.

Thank you for your understanding and trust in TB Garden Center. We appreciate your business and strive to keep our garden community growing and thriving!